Last updated: June 27, 2025
Effective date: June 27, 2025
Your Data, Your Control
This Privacy Policy describes how Artbits Solutions Ltd., a corporation incorporated under the laws of Ontario, Canada, collects, uses, discloses, and protects your personal information when you use PithPlay and related services.
Global Service: We serve users worldwide while primarily operating under Canadian privacy laws (PIPEDA). We're also preparing for upcoming Canadian privacy legislation (Bill C-27) to ensure continued compliance and enhanced user protection.
1. Information We Collect
Account and Registration Information
- Name, email address, and password
- Profile picture and biographical information (optional)
- Phone number (optional)
- Company or organization information (for business accounts)
- Account preferences and settings
Video Content and Project Data
- Raw video files and edited content you upload
- Frame-by-frame annotations and project instructions
- Reference images, audio files, and transition specifications
- Project comments and collaboration messages between creators and editors
- Task tracking and project management data
- Version history and project timeline information
Usage and Technical Information
- Platform usage analytics and feature interaction data
- Device information, browser type, and operating system
- IP address and general location information
- Performance metrics and error logs
- Login activity and security events
2. How We Use Your Information
Service Provision and Platform Operations
- Provide video collaboration and project management tools
- Process and store video content securely in the cloud
- Enable creator-editor communication and task tracking
- Facilitate secure editor invitations and access control
- Manage user accounts and authentication
- Process payments and manage subscriptions
AI-Powered Features and Content Processing
- Provide AI-powered editing suggestions and enhancements (plan-dependent)
- Generate automated content organization and tagging
- Create automated transcriptions and subtitle generation
- Offer performance analytics and optimization recommendations
- Enable collaborative workflow automation and task management
Note: AI features may vary based on your subscription plan and system availability. AI processing is conducted temporarily and content is not permanently stored for AI training purposes.
Platform Security and Content Moderation
- Detecting and preventing prohibited content
- Copyright infringement detection and DMCA compliance
- Security monitoring and fraud prevention
- Anomaly detection for suspicious account activity
3. Information Sharing and Disclosure
🔒 We Never Sell Your Personal Information
Artbits Solutions Ltd. does not and will never sell your personal information or video content to third parties for commercial purposes.
Sharing Within the Platform
- Invited Editors: Only editors you explicitly invite can access your specific project content
- Project Collaboration: Annotations, instructions, and project data are shared with invited team members
- Platform Support: Our support staff may access your account to provide technical assistance (only with your permission)
Third-Party Service Providers
- Cloud Storage Providers: Video files are stored with enterprise-grade cloud providers (AWS, Google Cloud)
- Payment Processors: Payment data is handled by PCI-compliant processors (Stripe, PayPal)
- Email Services: Transactional emails are sent through secure email providers
- Analytics Services: Anonymized usage data may be processed by analytics providers
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure platform security and user safety.
4. Data Security and Protection
Encryption
- Data in transit: TLS 1.3 encryption
- Data at rest: AES-256 encryption
- Database encryption with managed keys
Access Control
- Multi-factor authentication
- Role-based access permissions
- Regular security audits
Enterprise-Grade Infrastructure
Our platform is built on enterprise-grade infrastructure with 99.9% uptime SLA, automated backups,
SOC 2 Type II certified infrastructure, and 24/7 security monitoring. We comply with Canadian privacy laws including PIPEDA.
5. Your Privacy Rights and Controls
Access and Control
- Data Access: Request access to all personal information we hold
- Data Export: Download all your content and project data
- Account Settings: Update information and preferences
- Project Control: Manage editor access and permissions
Data Management
- Correction: Update or correct your information
- Deletion: Request deletion of personal information or entire account
- Restriction: Limit how we process your data
- Objection: Object to certain data processing activities
Managing Your Data
Most data management actions can be performed directly from your account settings.
For privacy and legal requests, contact us at info@artbits.solutions with subject line "Privacy / Legal". For data export, we'll provide your data in available formats based on content type.
6. Data Retention
| Data Type |
Retention Period |
Purpose |
| Account Information |
While account is active + 90 days after deletion |
Service provision and user support |
| Video Content and Projects |
Until project deletion or account closure |
Collaboration and content storage |
| Usage Analytics (Anonymized) |
24 months |
Platform improvement and optimization |
| Payment Records |
7 years |
Legal compliance and tax obligations |
| Support Communications |
3 years |
Customer service and issue resolution |
7. International Data Transfers
PithPlay is operated by Artbits Solutions Ltd., based in Ontario, Canada. To provide optimal performance and reliability to our global user base, your personal information may be processed in Canada (primary location), United States (cloud infrastructure), European Union (backup systems), and other countries where our service providers operate.
We ensure all international data transfers comply with applicable privacy laws and maintain adequate protection through:
- Standard Contractual Clauses (SCCs) with all international service providers
- Adequacy decisions where applicable
- Additional safeguards for enhanced data protection
- Certification programs with recognized privacy standards
8. Cookies and Tracking Technologies
We use essential cookies for platform functionality and optional cookies for analytics and improvement.
You can manage cookie preferences in your browser settings. For detailed information, see our
Cookie Policy.
Types of Cookies
- Essential: Authentication, preferences, security, load balancing
- Analytics: Usage analytics, performance monitoring, feature optimization
- Functional: User interface preferences, collaboration features
9. Children's Privacy
Age Requirements: Following global standards (like major social platforms), users must be at least 13 years old to create an account. Users must be at least 18 years old for business features and commercial activities.
We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Privacy Policy Updates
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Send email notification to your registered email address
- Post prominent notice on our platform and website
- Provide at least 30 days advance notice for material changes
- Update the "Last updated" date at the top of this policy
Continued use of PithPlay after policy updates constitutes acceptance of the revised policy.
11. Contact Information
Privacy Questions and Requests
Email: info@artbits.solutions
Phone: +1-647-797-8500
Response Time: Within 30 days
Company Information
Company: Artbits Solutions Ltd.
Location: Ontario, Canada
Customer Support: support@pithplay.com
Subject Line Guidelines
- Privacy and legal matters: "Privacy / Legal"
- Data access requests: "Data Access Request"
- Data deletion requests: "Data Deletion Request"
- California privacy rights: "California Privacy Request"
- EU/GDPR rights: "GDPR Privacy Request"
12. Acknowledgment
By Using PithPlay, You Acknowledge That:
- You have read and understood this Privacy Policy
- You consent to the collection, use, and disclosure of your personal information as described
- You understand your privacy rights and how to exercise them
- You agree to our use of cookies and tracking technologies as described
IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MUST NOT USE THE PITHPLAY SERVICE.