Frequently Asked Questions

No more: Juggling Gmail threads with 50+ confusing replies, Google Drive links that expire, Dropbox folders with version_final_final_v3.mp4, WhatsApp voice notes at 3 AM, or screenshots sent across 5 different platforms.

Instead: Built-in video storage (no external links), all communication in context right on the timeline, smart task tracking so nothing gets missed, and one login with everything organized.

PithPlay is specifically designed for creator-editor collaboration, not just video editing. Our frame-by-frame annotation system, built-in project management, secure editor invitations, and comprehensive review workflow create a complete ecosystem that replaces scattered tools and email chains with one unified platform.

1. Sign up for a free account
2. Upload your raw video footage
3. Use our annotation tools to add frame-by-frame instructions
4. Upload reference pictures, soundtracks, and specify transitions
5. Invite an editor or browse our editor network
6. Track progress and approve the final edit

Absolutely! You can invite your existing editor to join your project through a secure invitation system. They'll get access to your project with all your annotations, references, and instructions in one organized place. This makes working with your trusted editor even more efficient.

We support all major video formats including MP4, MOV, AVI, and MKV. For audio, we accept MP3, WAV, and AAC. Images can be uploaded in JPG, PNG, and GIF formats. Our platform automatically optimizes files for collaboration while maintaining quality.

PithPlay operates on an invitation-only basis for editors to ensure quality. You can join in two ways:
1. Get invited by a creator you already work with
2. Apply through our editor network application (coming soon)

This selective approach ensures creators work with professional, vetted editors.

Editors get access to organized project briefs, frame-by-frame annotations from creators, reference materials, soundtracks, transition specifications, task tracking systems, direct communication with creators, and streamlined review/approval workflows. Everything you need is in one place.

Payment arrangements are made directly between creators and editors. PithPlay provides the collaboration platform and tools, while compensation is handled privately between the parties. This gives flexibility for both hourly rates and project-based pricing.

Yes! Our Free plan includes 1 project, 1GB storage, basic annotations, and 1 editor invitation. Perfect for trying out the platform and small projects. You can upgrade anytime as your needs grow.

Our Creator plan ($19/month) includes 5 projects, 50GB storage, unlimited annotations, and 3 editor invitations. The Studio plan ($49/month) includes unlimited projects, 200GB storage, priority support, and 10 editor invitations. All plans include our core collaboration features.

Yes! Save 20% when you pay annually. The Creator plan becomes $15.20/month (billed as $182/year) and the Studio plan becomes $39.20/month (billed as $470/year). Perfect for committed creators and production teams.

PithPlay works best with modern browsers: Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+. We recommend using the latest version for optimal performance, especially for video playback and annotation features.

We offer multiple support channels: email support at info@artbits.solutions (24-hour response), this comprehensive FAQ section, detailed how-it-works guides, and priority support for Studio plan subscribers. Our team is here to help you succeed.

Absolutely. We use enterprise-grade security including SSL encryption, secure cloud storage, and strict access controls. Your videos and project data are protected with the same security standards used by major tech companies. Only invited editors can access your specific projects.